Last updated on June 13, 2023
To help provide better care
Welcome to the https://denta.ca.en website ("Denta website"), which is the exclusive property of Mantra Pharma Inc. In keeping with its mission and values Mantra Pharma Inc., as well as its subsidiaries (hereinafter collectively referred to as “Mantra”), make it a priority to respect your privacy.
In the course of its business, Mantra may solicit, collect, use and disclose some of your Personal Information for serious and legitimate reasons.
For purposes of clarity and transparency, below you will find provisions relating to your consent, the type of Personal Information collected and the means by which it may be retained, used and/or disclosed, the safeguards for its protection, and your rights with respect to the use of your Personal Information.
By law, Mantra’s use of your Personal Information is permitted only with your consent, subject to certain exceptions.
Therefore, where possible, Mantra will ask for your consent before collecting or using your Personal Information by notifying you of the information to be collected and the manner in which it will be used. However, in some cases, it may not be necessary or possible to obtain your consent before collecting or using your Personal Information.
Note that where “Sensitive Personal Information” is involved, that is, information that entails a high level of reasonable expectation of privacy, Mantra undertakes to obtain your express consent.
In addition, should Mantra wish to collect, use or disclose some of your Personal Information for commercial or philanthropic prospection purposes, Mantra undertakes to expressly disclose such information to you, and you may then withdraw your consent.
Lastly, be advised that, subject to legal obligations to which Mantra is subject, you may withdraw your consent to the use of your Personal Information at any time. To do so, you must provide reasonable advance notice to Mantra’s Privacy Officer, in accordance with the provisions set out in section VII below. We will then inform you of the consequences of such withdrawal.
Collection, use and disclosure of Personal Information
As mentioned above, Mantra may collect Personal Information about its customers, online customers, employees, consumers, agents, partners, patients and/or participants in clinical studies or trials, among others. Mantra undertakes to collect such Personal Information by lawful means and only to the extent that such information is necessary to (i) conduct its business, (ii) provide you with products or services or (iii) otherwise communicate with you.Thus, Mantra may obtain Personal Information about you either directly (for example, as part of an online order or the provision of a service, a request for information on the Denta website, participation in a clinical trial or study, receipt of applications for recruitment purposes, processing information obtained as part of pharmacovigilance operations or as a result of a call to one of Mantra’s offices) or indirectly (such as information obtained from healthcare professionals through a computer or telephone).
- Answer requests and questions regarding Mantra products and services and assist Mantra customers
- Enhance and improve customer experience on the Dents website
- Maintain, secure and analyze its IT systems, databases or software
- Collect information about, develop and improve its products and services
- Conduct research and development
- Collect information on clinical trials
- Conduct recruitment
- Reorganize or modify the Mantra organization
- Collect accounts receivable
- Send information about Mantra products and services
- Conduct marketing and business development activities
- Disseminate promotional materials, newsletters, offers or other information about Mantra
- To process an order/transaction on the Denta website
- Meet its legal, regulatory or risk management obligations
- Process complaints
- Process data contained on its IT systems
Personal Information collected may be disclosed to and processed by any entity in the Mantra network.
Your Personal Information may also be shared with third persons. In such cases, only Mantra representatives, agents, advisors, mandataries, subordinates and/or employees having a legitimate reason to take cognizance of your Personal Information will have access to it. These persons include service providers assisting Mantra in the distribution of products and services, in the management of the Denta website and IT systems and other marketing and pharmacovigilance consultants.
Subject to the foregoing, Mantra undertakes to not disclose your Personal Information to any third person or use it for any unrelated purpose and further undertakes to not disclose any nominative list containing your Personal Information without your consent, unless otherwise required by law.
Mantra may, however, disclose your Personal Information if a government agency charged with enforcing the law, including the Commission d’accès à l’information or any other government agency or body, requests that it do so, or in connection with any judicial proceedings. Subject to applicable law, Mantra may also disclose Personal Information where such disclosure is necessary to complete a commercial transaction to which Mantra intends to be a party.
Mantra takes reasonable steps to ensure that the Personal Information collected, processed and retained is complete, up-to-date and used only for the purposes for which it was collected or for which authorization was given.
Mantra undertakes to protect your Personal Information and take appropriate security measures to ensure that Personal Information is collected, used, disclosed, retained or destroyed in accordance with the law, by implementing administrative, physical and technological security controls.
Any third-party website that you may access by clicking on a link will have its own personal information protection policies. Mantra cannot be held liable for any harm resulting from the practices of third parties.
In addition, if Mantra has reason to believe that a confidentiality incident, as defined by law, involves any of your Personal Information, Mantra will take reasonable steps to prevent prejudice and similar incidents from recurring. It will also ensure that the competent authorities are informed in a timely manner.
However, it is well known that no method of transmission over the Internet or means of electronic storage is completely secure. Consequently, Mantra cannot give you assurance or warrant that your Personal Information will remain secure. It is possible that your Personal Information may be accessed, disclosed, altered or destroyed as a result of a breach of Mantra’s safeguards. If you have reason to believe that your Personal Information has been compromised, please contact us immediately.
If, as part of its operations, Mantra discloses your Personal Information outside Quebec, it will first ensure that the information will not be used for irrelevant purposes.
In the case of the use of nominative lists outside Quebec, you will have a valid opportunity to refuse that your Personal Information be used for commercial or philanthropic prospection purposes and have such information deleted from the list should you express your refusal.
To the extent that any of your Personal Information is used outside Canada, it may be subject to the laws of the country in which it is retained and used, and, in such cases, may be subject to various forms of disclosure to government authorities, courts or agencies charged with enforcing the law, in accordance with the laws of that country.
Mantra hereby certifies that at no time does it engage in the business of compiling files on others, or preparing and communicating to third persons credit reports concerning the character, reputation or creditworthiness of persons that could be named in such files.
If you have any questions regarding the application of the foregoing, please contact Mantra’s Privacy Officer using the contact information below.
Senior Legal Advisor
1000 Du Lux Street, Suite 201
Brossard (QC) J4Y 0E3